Why Open Source Infrastructure Wins for Production Voice Agents
Tom Shapland (PM, LiveKit) explains why proprietary GUI tools feel easier but fail at scale, and why developers migrate to open-source for control.
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voice agents
All posts tagged with "voice agents".
B2B vs Consumer Voice Agents: Why They're Not Built the Same Way
Tom Shapland (PM, LiveKit) breaks down why enterprise voice agents need complex orchestration while consumer apps can ship simpler.
Insight
Why Turn Detection Is the Biggest Problem in Voice AI (And How to Fix It)
Tom Shapland (PM, LiveKit) reveals why overlapping speech breaks most voice agents, and the counterintuitive reason humans solve it naturally.
Pipeline vs Speech-to-Speech: Why Production Voice Agents Still Choose the Hard Way
Tom Shapland (PM, LiveKit) explains why the simpler speech-to-speech approach fails for production voice agents, and why the pipeline architecture wins where it matters.